Phone Format/Number Value Is Not Getting Defaulted In 2.6 SP1
(Doc ID 2581807.1)
Last updated on SEPTEMBER 28, 2022
Oracle Utilities Customer Care and Billing - Version 184.108.40.206.0 to 220.127.116.11.0 [Release 2.6 to 2.7] Information in this document applies to any platform.
On :CCB 18.104.22.168.0 version, CI - Customer Information
Phone Format/Number Value is not defaulted in 2.6 SP1 on control central search screen when compared to 2.4.
ACTUAL BEHAVIOR --------------- In 2.6 CCB SP1 when we open Control Central Search page and try to search using SearchbyOption as PhoneNumber/Format value is not getting defaulted with the format value but instead is appearing in drop down
whereas in 2.4 Phone Format is getting defaulted on the page.
EXPECTED BEHAVIOR ----------------------- Client wants 2.6 screens to be defaulted with values exactly as 2.4 or else it causes CSR's to be panicked who are going to work on 2.6 version.
STEPS ----------------------- The issue can be reproduced at will with the following steps:
1. Open control central Page. 2. Choose Search-by option value as Phone Number. 3. Phone Format/Number drop-down is not defaulted with value and its empty. 4. Format value is appearing in drop-down but not as default value. 5. Behavior in 2.4 Phone Format/Number is defaulted with value.
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