Unexpected Exception Screen Displayed After Selecting the In-Store Items While Returning Order (Doc ID 2581964.1)

Last updated on MAY 23, 2023

Applies to:

Symptoms

On Point of Service (POS), 'Unexpected exception' error dialog appears on the Order return transaction while selecting the in-store item.

Steps to reproduce:
1. Login to 'POS' and add four items on the Sell Item screen (Ex: 1234, 4321, 911, 912).
2. Select all items and go to Pricing >> Employee Discount >> % Item >> Apply 40% discount.
3. Select two items (911, 912) and mark for shipping. (Go to Item >> Shipping >> Enter Shipping Info Detail >> Shipping Method)
4. Press Tender and complete the transaction. Note the order number.
5. Go to Return and select search by order.
6. Enter Order number noted in Step 4 and retrieve the order.
7. Select Transaction Detail button.
8. Manually enter second in-store Item (4321)
9. Notice the Below Exception in the POS Client logs:

Changes

Cause

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