C2M Service Issue Monitor Discarding With Recent Investigation Detected When There Is No Recent SIM
(Doc ID 2582085.1)
Last updated on SEPTEMBER 27, 2022
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and laterOracle Utilities Service and Measurement Data Foundation - Version 2.2.0.2.0 to 2.2.0.3.0 [Release 2.2]
Information in this document applies to any platform.
Symptoms
When a Service Issue Monitor that is initiated from a Command Activity is progressed, it is discarded instead of creating an SIO Activity
Steps -
The issue can be reproduced at will with the following steps:
1. Set up Service Task Type for a Command Activity with Discard Rules settings as follows:
Monitor Type for Activity = YesIf Completed Activity Found = YesNumber of Days Back = 3
Set up related Device, DC, IE and SP.
2. Create a Command Activity (i.e. Remote Disconnect) related to the Device.
3. Discard Command Activity to create a Service Issue Monitor (SIM).
4. Click on ‘Analyze Service Point’ on SIM page -make sure there is NO other Service Investigative Order (SIO) Activity existing at this time.
Expected Result: The SIM is NOT discarded.
Actual Result: The SIM is discarded
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |