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C2M Service Issue Monitor Discarding With Recent Investigation Detected When There Is No Recent SIM (Doc ID 2582085.1)

Last updated on SEPTEMBER 03, 2019

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and later
Oracle Utilities Service and Measurement Data Foundation - Version 2.2.0.1.0 to 2.2.0.2.0 [Release 2.2]
Information in this document applies to any platform.

Symptoms


When a Service Issue Monitor that is initiated from a Command Activity is progressed, it is discarded instead of creating an SIO Activity



Steps -
The issue can be reproduced at will with the following steps:
1. Set up Service Task Type for a Command Activity with Discard Rules settings as follows:
Monitor Type for Activity = YesIf Completed Activity Found = YesNumber of Days Back = 3
Set up related Device, DC, IE and SP.

2. Create a Command Activity (i.e. Remote Disconnect) related to the Device.

3. Discard Command Activity to create a Service Issue Monitor (SIM).

4. Click on ‘Analyze Service Point’ on SIM page -make sure there is NO other Service Investigative Order (SIO) Activity existing at this time.

Expected Result: The SIM is NOT discarded.
Actual Result: The SIM is discarded


Cause

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In this Document
Symptoms
Cause
Solution
References


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