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Error While Performing 100% Adjustment On Events Which Are Having Tax On Billing Care (Doc ID 2582954.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.19.0 and later
Information in this document applies to any platform.

Symptoms

There is an error while using 100% option in billing care while performing event level adjustments for events which are having a tax component.

Opcode PCM_OP_AR_EVENT_ADJUSTMENT returns the below :

"0 PIN_FLD_POID POID [0] 0.0.0.1 /account 8268690 0
0 PIN_FLD_RESULT ENUM [0] 0
0 PIN_FLD_DESCR STR [0] "Partial AR amount is over the limit"
0 PIN_FLD_ADJUSTMENT_INFO ARRAY [0] allocated 20, used 4
1 PIN_FLD_RESOURCE_ID INT [0] 124
1 PIN_FLD_AMOUNT DECIMAL [0] 7.2
1 PIN_FLD_AMOUNT_TAXED DECIMAL [0] 0.36
1 PIN_FLD_DISCOUNT DECIMAL [0] -1.8"

It shows that  "Partial AR amount is over the limit" and UI shows an error accordingly and there is no issue from BRM, EVENT_ADJUSTMENT is working as expected.


Actual Behavior: The error is thrown when front end and CSR is selecting 100% adjustment option

Expected Behavior:Without error, Billing care should communicate back to pass correct amounts to BRM for 100% adjustment amount when tax amount is involved.

Cause

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In this Document
Symptoms
Cause
Solution
References


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