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Error Cancelling Base Order When The Follow-on Order Cancelled Previously. (Doc ID 2583463.1)

Last updated on MAY 26, 2020

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 7.2.4 version, Other

In a production environment, when then CRM System tries to cancel a base order after successfully cancelling the follow-on order, OSM returns an error indicating that exists dependencies with a follow-on order. I explain step by step the scenery:

1. From CRM was created a base order, this order has been left on hold.
2. From CRM was created a follow-on order, this order had been left on hold because the base order has not yet completed.
3. From CRM sent a cancel request for the follow-on order with fulfilment mode "CANCEL" completed successfully with status "CANCELLED"
4. From CRM sent a cancel request for the base order with fulfilment mode "CANCEL" and OSM create a failed order with this error "Error creating and starting the command due to java.lang.RuntimeException: com. Mslv.oms. OMSException: Error task to complete the order, reason: the order already has a FollowOnOrder caused by: Error when completing the task of the order, reason: the order already has a FollowOnOrder"

ERROR
-----------------------
"Error creating and starting the command due to java.lang.RuntimeException: com. Mslv.oms. OMSException: Error task to complete the order, reason: the order already has a FollowOnOrder caused by: Error when completing the task of the order, reason: the order already has a FollowOnOrder"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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