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Person Name and Name Type Columns Show Blanks in Person Search Page (Doc ID 2584975.1)

Last updated on OCTOBER 02, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.7.0.1.0, Person Name and Name Type unavailable in Person Search Page.

ACTUAL BEHAVIOR
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When searching for person via the Person Search page, nothing shows up in the Person Name and Name Type columns.
These fields are available in the Person Main Page once a record is selected.

EXPECTED BEHAVIOR
---------------------------------
Person Name and Name Type columns should show records in Person Search Page

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Searching for person via the Person Search page
Note that nothing shows up in the Person Name and Name Type columns. These fields are available in the Person Main Page once a record is selected.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot identify a record with Name info in Search page. It needs to be selected to see the values in Person Main page which causes inconvenient by taking extra steps which is not necessary.

Cause

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In this Document
Symptoms
Cause
Solution
References


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