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Claims Enrollment Callout Issue - GEN-ORA-00001 (Doc ID 2585299.1)

Last updated on SEPTEMBER 19, 2019

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.18.3.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 3.18.3.0.0 version,

During the claims Enrollment callout a "GEN-ORA-00001 “Policy Family” already exists" error is generated.

When removing the second product tag from the XML the claim is be processed.
Please advise.

ERROR
-----------------------
GEN-ORA-00001 “Policy Family” already exists error is generated



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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