Template Emails Do Not Work Due To Incorrect Configuration In Standalone.xml For the "Web" (Session) Cache
(Doc ID 2585478.1)
Last updated on MAY 28, 2020
Applies to:
Oracle Commerce Platform - Version 11.3.1 and laterInformation in this document applies to any platform.
Symptoms
TemplateEmailSender sending emails to wrong session when multiple instances of JMV in use
With errors like:
11:35:01,920 ERROR [nucleusNamespace.atg.scenario.IndividualEmailSender] (/atg/scenario/IndividualEmailSender-EmailRequestThread) Error sending email com.site123xyz.userprofiling.email.StoreAwareTemplateEmailInfo@266ace1f(mailingId=292031000, mailingName=scenarioMailing, messageSubject=no subject): atg.userprofiling.e
mail.TemplateEmailException: Page /email/transactional/SubmitOrderReceived.jsp;jsessionid=notdefined was not rendered correctly. Return code is 404 (Not Found). Check to make sure that the path is valid and that the page contains no errors.
at atg.userprofiling.email.TemplateInvoker.verifyResponseStatus(TemplateInvoker.java:1350) [_DPS_slib_sclasses.jar:]
at atg.userprofiling.email.TemplateInvoker$TemplateSession.renderTemplate(Template
Changes
Upgrade to 11.3.1 and Jboss 7.+
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |