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Failed To Execute Plugin[mslv/oms/oms1/internal/ejb/EmailPlugin] : (Doc ID 2585788.1)

Last updated on OCTOBER 03, 2019

Applies to:

Oracle Communications Order and Service Management - Version 7.3.5.0.0 and later
Information in this document applies to any platform.

Symptoms

Customer is seeing this error which is causing stuck threads:

#### <OSMPROD1_MS4> <[ACTIVE] ExecuteThread: '61' for queue: 'weblogic.kernel.Default (self-tuning)'> <[severity-value: 32] [rid: 0:95:1385] [partition-id: 0] [partition-name: DOMAIN] > < com.mslv.oms.automation.AutomationException: com.mslv.oms.automation.AutomationException: com.mslv.oms.automation.AutomationException: Email recipients is found null
  at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processAutomationException(AutomationEventHandlerImpl.java:440)
  at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processMessage(AutomationEventHandlerImpl.java:181)
  at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(AutomationDispatcher.java:189)
  at oracle.communications.ordermanagement.eventengine.OSMInternalEventsMDB.onLocalMessage(OSMInternalEventsMDB.java:92)
  at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBeanAccessor.onLocalMessage(ClusterMessageHandlerBeanAccessor.java:32)
  at oracle.communications.ordermanagement.cluster.message.impl.LocalMessageRequestHandlerImpl.processLocalRequest(LocalMessageRequestHandlerImpl.java:67)
  at oracle.communications.ordermanagement.cluster.message.impl.LocalMessageRequestHandlerImpl.processRequest(LocalMessageRequestHandlerImpl.java:49)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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