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CCB Exported File Not Compatible With Microsoft Office 365 ProPlus (Doc ID 2587725.1)

Last updated on JUNE 04, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Goal

On : 2.6.0.1.0 version, ENV - Environment

CCB Exported File Not Compatible with Microsoft Office 365 ProPlus
Error Message: Excel cannot open the file 'CM_RHREG.xls' because the file format or file extension is not valid. Verified that the file has not been corrupted and the file extension matches the format of the file.
 

Solution

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Goal
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