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Unable To Stop Service By Service Agreement Using "StartStopUpdate" Component. (Doc ID 2587760.1)

Last updated on SEPTEMBER 12, 2019

Applies to:

Oracle Utilities Testing Accelerator - Version 6.0.0.0.0 to 6.0.0.0.0 [Release 6]
Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 to 2.5.0.1.0 [Release 2.5]
Information in this document applies to any platform.

Goal

On : 6.0.0.0.0 version, CCB

ACTUAL BEHAVIOR
---------------
OUTA - Unable to stop service by Service Agreement using "StartStopUpdate" component.

When attempting to stop a Service Agreement using StartStopUpdate component we are getting error "no changes may be made to SA status on an existing record".
Please see the attached artifacts for more details.

Note: User used the same component to stop all services on the premise by stop method "PR" and it worked.

EXPECTED BEHAVIOR
-----------------------
Stop service by Service Agreement using "StartStopUpdate" component.
 

Solution

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In this Document
Goal
Solution
References


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