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ERROR: Could not load users from LDAP repository. When Attempting to Search For LDAP Users in P6 Web (Doc ID 2588177.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Primavera P6 Professional Project Management - Version 17.12.12.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to search LDAP users in P6 Web,
the following error occurs.

ERROR
-----------------------
Front-End Application Error:
Could not load users from LDAP repository.

Back-End Log Error:
 com.primavera.bo.remoting.RemoteDataException: Could not load users from LDAP repository.
com.primavera.PhoenixException: All LDAP servers were unavailable for searching

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Configure LDAP and P6 in the administration configuration
  2. Test is successful
  3. Login to P6 Web
  4. Select the Administration tab
  5. Select User Administration
  6. Click the Add button
  7. Enter in the search criteria, for example, samaccountname=*
  8. Error appears

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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