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ERROR: Could not load users from LDAP repository. When Attempting to Search For LDAP Users in P6 Web (Doc ID 2588177.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Professional Project Management - Version and later
Information in this document applies to any platform.


When attempting to search LDAP users in P6 Web,
the following error occurs.

Front-End Application Error:
Could not load users from LDAP repository.

Back-End Log Error: Could not load users from LDAP repository.
com.primavera.PhoenixException: All LDAP servers were unavailable for searching

The issue can be reproduced at will with the following steps:

  1. Configure LDAP and P6 in the administration configuration
  2. Test is successful
  3. Login to P6 Web
  4. Select the Administration tab
  5. Select User Administration
  6. Click the Add button
  7. Enter in the search criteria, for example, samaccountname=*
  8. Error appears




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