No Collection Process Is Created Prior To Billing A Prepaid Customer
(Doc ID 2589120.1)
Last updated on SEPTEMBER 19, 2023
Applies to:
Oracle Utilities Customer to Meter Base - Version 2.6.0.1.0 and laterOracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.
Symptoms
Collection Process is not created for Prepaid Accounts who have active Prepaid Billing Service Tasks and are in arrears.
Changes
When a Prepaid Billing Service Task creates a Payment Request via an Adjustment, a Credit Review Schedule row should be inserted in table CI_ADM_RVW_SCH, so that the Account can be reviewed for Collection purposes on the calculated date.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |