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PolicyStatus Display Not Updating After Activity Triggered By Requirement On Policy Summary (Doc ID 2592761.1)

Last updated on SEPTEMBER 30, 2019

Applies to:

Oracle Insurance Policy Administration J2EE - Version and later
Information in this document applies to any platform.


On : version, Plan information

When using requirements to trigger the processing of activities on a policy, if one of the activities contains a StatusChange,
then the display from the Policy Summary window on the right of the policy screen will not update until a user navigates to a different page.
The policy status does update as expected on the policy screen after the requirement has triggered the processing of the activity however the policy summary does not.
A user needs to navigate away from the policy, then return to the original policy before seeing the correct status in the summary section.

When the requirement causes an activity to update the status, the policy summary should display the new status without needing to navigate away.

The issue can be reproduced at will with the following steps:
1. Create a requirement that uses ProcessActivites attached rule.
2. Have a pending activity on the policy that uses StatusChange attached rule.
3. For a given STATE of the requirement, use the attached rule to trigger the pending activities.
4. Upon process of the requirement in the STATE that uses that attached rule.

***Notice that the summary screen Does Not update however if a user navigates to the Activities page they will note that the activity has processed as expected and now the user is able to see the policy status updated.


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