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"Resolve" Button is Not Active in Credit Note Matching Screen (Doc ID 2593465.1)

Last updated on OCTOBER 03, 2019

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

'Resolve' button is enabled when multiple credit notes are selected for matching and 'Select All' check box is selected.

Steps to Recreate:

  1. Create a credit note request for a RTV.
  2. Create two credit notes with cost discrepancy but total quantity together same as credit note request quantity.
  3. Navigate to Credit Note Summary Match -> Detail Match.
  4. Select 'Select All' check box and notice that 'Resolve' button is enabled. It should be disabled.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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