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EEXCH(Even Exchange) Transactions Are Getting Rejected When There Are Items With Status As ORI(Order Initiate) (Doc ID 2593663.1)

Last updated on OCTOBER 04, 2019

Applies to:

Oracle Retail Sales Audit - Version 14.1.2 and later
Information in this document applies to any platform.

Symptoms

EEXCH transaction are getting rejected in ReSA when there are items with status as ORI.


Steps to reproduce:
---------------------------

  1. Create a Even Exchange transaction. The item that is being returned at the store should be exchanged with an online item.
  2. The transaction detail would have one item with status as R(Return) and another item with status as ORI.
  3. Upload the RTLOG. Make sure the RTLOG has TPYMNT record.
  4. Note that it fails with "EEXCH_NO_PAYMNT".
  5. Remove the TPYMNT records and pass a TTEND record.
  6. Note even that fails with TRAN_OUT_BAL error.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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