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Stock Count Snapshot Quantity Wrongly Updating In SIM in case of Multiple open Stock Count for Same Item (Doc ID 2594309.1)

Last updated on JUNE 12, 2020

Applies to:

Oracle Retail Store Inventory Management - Version 15.0 to 16.0.3 [Release 15.0 to 16.0]
Information in this document applies to any platform.

Symptoms

Stock Count snapshot quantity (Count Snapshot in stock_Count_line_item) is wrongly Updating in store Inventory Management (SIM) in case of Multiple open Stock Count for Same item.
Considering Item A and we have 2 or more open stock count for the same item A, so when you approving/authorizing one of the stock count in SIM, the rest difference (Count Snapshot quantity - Counted quantity) is adding to the Count Snapshot column in stock_Count_line_item for all the open stock counts for the item.

Steps to reproduce:

  1. Item A has 6 open stock count and counted snapshot is 5 in all open stock count.
  2. Stock on hand is 5 in SIM and Retail Merchandising System (RMS).
  3. Complete /authorize the one stock count and count only 3 quantities.
  4. Now Stock on hand in SIM and RMS is 3.
  5. In stock_count_line_item table, count_snapshot for all open stock count rises to 7 ( 5 (initial) + 2 ( 5-3)) from 5.
  6. After completing/authorizing the other stock count, snapshot is showing 7 but stock on hand is 2, so when user counted 4 than the 7-4=3 so this delta quantity get reduced from both SIM and RMS and the stock on hand in SIM and RMS become 2-3 = -1.
  7. User counted 4 but stock on hand is updated as -1.

Cause

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In this Document
Symptoms
Cause
Solution
References


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