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Sending An Outbound Message From CC&B To MDM Results In Internal Server Error Status Code 500 (Doc ID 2596923.1)

Last updated on JANUARY 02, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

Problem Description
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Sending an Outbound Message from CC&B to MDM results in Internal Server Error status code 500. This is for both batch and online processing.

This is for CCB integrated with MDM, CCB configered as external system.
Message sender for CCB using Message Class "RTHTTPSNDR" -- "Sender for real-time HTTP messages"
In MDM, the policy on the CM IWS is set policy:UsernameToken.xml

When Outbound Message (Click Pending for online test), Internal 500 error reported.

Cause

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In this Document
Symptoms
Cause
Solution


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