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When Clicking Email Envelope In P6 Team Member Get An Error Message "There is no email program associated to perform the requested action" When Email is Outlook 365 (Doc ID 2597147.1)

Last updated on JANUARY 22, 2020

Applies to:

Primavera P6 Team Member - Version 17.12.9.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to email from Team Member with Outlook 365 as the default email on the machine
the following error occurs.

ERROR

There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel.

STEPS

The issue can be reproduced at will with the following steps:
1. Log in to Team Member
2. Go to my Activities
3. Select an activity and press the Email icon
4. See pop up error

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot email their activities in team member.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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