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Userinfo File Cannot Be Opened Error After Install of New Documaker Studio (Doc ID 2600784.1)

Last updated on OCTOBER 17, 2019

Applies to:

Oracle Documaker - Version 12.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.6 version, Documaker Studio

After install of new Documaker 12.6.2 failing to open workspace


ERROR
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Received error window "Userinfo file cannot be opened"




STEPS
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The issue can be reproduced at will with the following steps:
1. Click on the Studio Icon to open Studio.

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The issue has the following business impact:
Due to this issue, users cannot access the system.

Cause

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In this Document
Symptoms
Cause
Solution
References


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