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Customer Order Item Has Been Cancelled In Xstore With 1 Quanity But In SIM It Is Showing 2 Quantity (Doc ID 2601240.1)

Last updated on OCTOBER 21, 2019

Applies to:

Oracle Retail Store Inventory Management - Version 15.0.1 and later
Information in this document applies to any platform.

Symptoms

Customer item reserved  and later has been cancelled in Xstore with 1 quantity but in Store Inventory Management (SIM) it is showing 2 quantity.In Xstore Transaction the record is getting duplicated.
Validation between customer order reserved and customer order cancel quantity not present in SIM, to prevent negative quantity in customer reserved bucket.

Steps to reproduce:

  1. Reserve the item in Xstore.
  2. Later cancel the same order with 1 qty in Xstore but in SIM it generate the customer order as 1 but it cancel it as 2 or multiple time.
  3. Check item lookup. and notice negative quantity in customer reserved bucket.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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