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Interchange Service Is Not Picking Up Files From Inbound ESM Folder (Doc ID 2602094.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Interchange - Version 8.1 and later
Information in this document applies to any platform.

Symptoms

Oracle Argus Safety Version : 8.1

When attempting to import E2B files via the XMLIN folder they are not being processed/picked up, even after a restart of interchange service.

Below warning is shown in the logs:

 

 

Steps
 The issue can be reproduced using the following steps.
 1. In customer environment Interchange Windows Service is started
 2. Drop any E2B R2 XML file in inbound folder it is not picked up / processed
 3. Restart Interchange error is reported in AG Logs



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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