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Configuring HA Multiplexed Instance Of Instant Messaging - Getting Error: This Namespace <URL>/streams Not Allowed On This Port (Doc ID 2604800.1)

Last updated on OCTOBER 29, 2019

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Oracle Communications Instant Messaging Server - Version 10.0.0 and later
Information in this document applies to any platform.

Symptoms

While trying to configure an HA multiplexed instance of Instant Messaging server, one may notice the inability to get past the point where the "Connecting..." status is shown at the right-side bottom corner of the Convergence webpage.


A high level overview of the architecture is five hosts, one host running Convergence 3.0.1.4.0, two hosts running Instant Messaging multiplexer and two hosts running Instant Messaging web server.

With the following attributes being being confirmed to be correctly configured:

the following lines are observed in the xmppd.log file:

Possible causes would be the steps performed to set up the multiplexors, the IM web servers for HA, or incorrect ports being used.

Due to this issue, users cannot use the IM component of Convergence.

Cause

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In this Document
Symptoms
Cause
Solution


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