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Incorrect Bill Due Date for Active Groups (Doc ID 2605870.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.8.0.0.0, Billing shows Incorrect Bill Due Date for Active Groups.

ACTUAL BEHAVIOR
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Bills being completed for active groups (i.e. has an active policy) are being assigned a due date following the cancelled customer rule (i.e. bill date + days until due parameter) which is the due date rule for cancelled groups.

EXPECTED BEHAVIOR
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Bill should be assigned a due date equal to the next coverage period start date after the bill date. This is the due date rule for active groups (the active customer rule).

STEPS
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The issue can be reproduced at will with the following steps:

Scenario: Complete a bill for an active group in RMB v2.8.
1. Configuration / Group Setup:
a. Customer Class Controls configured with the Override Due Date algorithm
b. Override Due Date algorithm
c. GROUP CUSTOMER Policy Type uses the base Policy BO
d. Group X has an active Policy with Policy Type GROUP CUSTOMER
e. Group X account has invoice day = 1

2. Test Steps:
a. Generate bill for X, with bill date 07-09-2019
b. Complete bill for X, with bill date 07-09-2019
Notice that Incorrect due date is assigned. Since group is active, expect due date to be the next coverage period start date after the bill date, i.e. 08/01/2019.
Instead the due date is the Bill Date (07/09/2019) + Days Until Due parameter, i.e. 07/24/2019.

BUSINESS IMPACT
---------------------------
The issue has the following business impact:
This incorrect date pulling behavior is a show stopper for a critical milestone.

Cause

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In this Document
Symptoms
Cause
Solution
References


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