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Transaction Total is Incorrect for Order Transaction When Item Added After Returning From Tender Option Screen (Doc ID 2606293.1)

Last updated on NOVEMBER 01, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.1.3 and later
Information in this document applies to any platform.

Symptoms

On Oracle Retail Point of Service (POS), Sell Item screen displaying "Transaction total", "Amount Paid" values on a order transaction when item is added after returning from the Tender Options screen.


Steps to reproduce:
1. Login to POS F3
2. Scan a Item A of $10.00
3. Click on Item F4 >> More F9 >> Shipping F7
4. Enter Customer's shipping address
5. Select a shipping method for the address and click Done F2
6. Notice the Ext Price of Item $10.00, Shipping Charge $9.80, Subtotal $19.80, Total $19.80
7. Click on Tender F6
8. Click 'Esc Undo' button on the Tender Options screen
9. Scan a Item B of $50.95
10.Notice the values Ext Price of the Item A $10.00, Shipping Charge $9.80, Item B $50.95. And, Subtotal $70.75, Tax $4.20, Amount Paid: $55.15, Total: $19.80

Observation:
The values of "Amount Paid, Total" in the Status Region are incorrectly displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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