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Error "There was an internal error: null Handle returned{2}" When Creating a Real Outage Event on Device With No Customers (Doc ID 2606368.1)

Last updated on DECEMBER 02, 2019

Applies to:

Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 and later
Oracle Utilities Network Management System - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, NMS Infrastructure

Attempting to create a Restore Real Outage event occasionally results in the unhelpful message "There was an internal error: null Handle returned{2}".


The issue can be reproduced at will on an OPAL demo model with the following steps:
1. Launch Web Workspace.
2. Grab authority
3. Target to CAP_2433_1
4. From the main File menu, Select New > Event...
5. Select Restored Real Outage
6. Pick any valid Start and End dates
7. Press OK.

The system shows you the rather confusing message:
"There was an internal error: null Handle returned{2}"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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