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Cancelling "Held" Status Order Gives Error:"There Must Be One And Only One Person Identifier (Doc ID 2609329.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On :CCB 2.6.0.1.0 version, SM - Sales marketing

While cancelling "Held" status Order from Order Page it throws error:"There must be one and only one Person Identifier"
Actual problem is with OOB Cobol program: CIPCENIL.
Issue is coming only while Cancelling "Held" order from order page.
OOB Business Service "C1-OrderMaintenanceAdd" is allowing creation of order with 2 identifiers.

 

ERROR
-----------------------
ZX7922 - 653214-62961-1 2019-07-30 01:21:35,290 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (FrameworkSession) (Server Message)
Category: 3
Number: 53401
Call Sequence: ;CIPCENIL
Program Name: CIPCENIL
Text: There must be one and only one Person Identifier for an Order.
Description: A Person must have one identifier.To correct this error, specify an Identifier Type and Identifier Number.
Table:
Field:
ZX7922 - 653214-62961-1 2019-07-30 01:21:35,290 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (Displayer_Impl) 2019-07-30 User: ZX7922 01:21:35.29 End : CIPCENRP
ZX7922 - 653214-62961-1 2019-07-30 01:21:35,297 [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO (FrameworkSession) (Server Message)
Category: 3
Number: 53401
Call Sequence: ;CIPCENIL;CIPCENRP
Program Name: CIPCENIL
Text: There must be one and only one Person Identifier for an Order.
Description: A Person must have one identifier.To correct this error, specify an Identifier Type and Identifier Number.
Table:
Field:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Cancellation via UI (Order Page)
2. Person is having 2 identifiers, EI and UN where UN is primary.
3. Person is linked to Order which is in Held status.
4. Order Id is also linked to 2 person identifiers.
5. While Canceling the order from UI (which is in Held status), it gives error: “There must be one and only one Person Identifier for an Order”


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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