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Incorrect Refund WriteOff Amount Being Stamped in the Refund WriteOff Request (Doc ID 2610070.1)

Last updated on NOVEMBER 18, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.6.0.1.0, Incorrect Refund/Writeoff amount is being stamped when creating a Refund/Writeoff request.

ACTUAL BEHAVIOR  
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The refund/writeoff amount is incorrect on the Refund Request when it was created with invoice having open adjustment transactions.

EXPECTED BEHAVIOR
--------------------------------
It should show the OPEN amount being created in the Refund/Writeoff Request. The amount for the adjustment should be calculated correctly.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a bill with an adjustment and partially paid matched by bill weighted.
2. Create an offset on the bill by adding a bill of lesser amount to offset.
3. Add this bill to a Refund/Write-off request.
4. Go to the bills tab and broadcast the bill.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to process the correct Refund for the customer.

Cause

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In this Document
Symptoms
Cause
Solution
References


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