My Oracle Support Banner

Error at Login After Applying Patch: Unable To Connect To The Database. Please Run The Database Configuration Tool Or Contact Your Administrator. (Doc ID 2610992.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 18.8.14.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log in to P6 Pro client after applying patch 18.8.14.0
the following error occurs.

ERROR

Unable to connect to the database. Please run the Database Configuration tool or contact your administrator

Note: Launching in no cache mode allows a successful login with same database connection alias

STEPS

The issue can be reproduced at will with the following steps:
1. Launch Pro client
2. Log In
3. See error

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot login.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.