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Error at Login After Applying Patch: Unable To Connect To The Database. Please Run The Database Configuration Tool Or Contact Your Administrator. (Doc ID 2610992.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version and later
Information in this document applies to any platform.


When attempting to log in to P6 Pro client after applying patch
the following error occurs.


Unable to connect to the database. Please run the Database Configuration tool or contact your administrator

Note: Launching in no cache mode allows a successful login with same database connection alias


The issue can be reproduced at will with the following steps:
1. Launch Pro client
2. Log In
3. See error


The issue has the following business impact:
Due to this issue, users cannot login.


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