My Oracle Support Banner

Event Handler Fail to Send Notification Wiith CMAppException Error "The template with name <Notification Name> does not exist" (Doc ID 2611687.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

Event handler fail to send notification to user with below error


Error

com.agile.util.exception.CMAppException: The template with name <Notification Name> does not exist. Please change the template name
Please change the template name




Steps

The issue can be reproduced at will with the following steps:

  1. Login to Java Client as admin user
  2. Create an Event
  3. Configure an Event Handler with Event Handler Type: Script Event
  4. Add below groovy script to the Event Handler:
  5. Create an Event Subscriber with the Event created in step 2 and Event Handler created in step 3
  6. Login to Web Client, create a Change, and update a user to Page Three.MultiList01 attribute
  7. Take action which will invoke the Event configured in step 2
  8. See sending notification fails with error



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.