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Recurring Bill Segment is Missing Post Credit Note (Doc ID 2612102.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.7.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.7.0.1.0, Recurring Bill Segment is missing Post Credit Note.

ACTUAL BEHAVIOR
----------------------------
Next pending bill is generated with 8 bill segments. Current month bill segment charge is missing on bill.
For Manual Bill Generation also same - only 8 bill segments generated.

EXPECTED BEHAVIOR
---------------------------------
3 different product for monthly recurring charges. Each bill should have 3 current month charges. Post Credit note generation for 2 months, when next bill is generated total 9 bill segments are expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Scenario: 3 price items billable charge with recurring frequency. BILLING batch used for Bill generation. Credit Note generated from Bill UI.

1. Bill created for Month 1,2,3,4
2. Credit Note created for Month 1 Bill
3. Credit Note created for Month 2 Bill
4. Generate Bill for Month 5

BUSINESS IMPACT
----------------------------
The issue has the following business impact:
Due to this issue, users cannot generate bills correctly.

Cause

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In this Document
Symptoms
Cause
Solution
References


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