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ALLOWED CREW WAS CHANGED AND ACTIVITY REMAINS IN BEING SCHEDULED STATE (Doc ID 2613402.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Mobile Communications Platform

R1 Scheduler Stops Working When Allowed Crew is edited on Activity

Allowed crew was changed for 000000XXXXXXXXXX and activity remains in being scheduled state


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 Activity is in status Being Scheduled
 Click on edit button and go down, there is Edit button Allowed to Crew to get the Activity assigned to allowed Crew.
 The Activity does not show up Arrival Time.
 When M1-CRSHF batch is run, activity is transitioned to Queued for dispatch
 R1 Scheduler is unable to process the Activity

Cause

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In this Document
Symptoms
Cause
Solution
References


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