Account Hyperlink Not Working In Bills Tab for Child Account in Billing Care (Doc ID 2613675.1)

Last updated on MARCH 08, 2024

Applies to:

Symptoms

When opening a Child Account in Billing Care User Interface (BC GUI), the Account Hyperlink is not working for the parent account. The following message is displayed while trying to access the parent account bill:

STEPS TO REPRODUCE
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The issue can be reproduced at will with the following steps:
1. Login to Billing Care GUI;
2. Create a two standalone accounts;
3. Create a consolidation of 2 accounts (Moving one account to hierarchy- One account as parent and another as child) ;
4. Generate bill for both the accounts;
5. Open the child account in Billing Care GUI;
6. From the Home Tab, click on "Account No Hyperlink";
7. Click on the Bills Tab;
8. Under Bills Tab click on the Account No Hyperlink to open parent account.

Changes

Cause

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