My Oracle Support Banner

Customer To Account Mapping Is Not Flowing Into Kdd_case_cust_acct Table For Both KYC & AML Cases (Doc ID 2614035.1)

Last updated on JANUARY 04, 2021

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

On : 8.0.7 version, Web UI

ACTUAL BEHAVIOR
---------------
Customer to Account mapping is not flowing into kdd_case_cust_acct table for both KYC & AML cases

Customer to Account mapping data is not flowing into kdd_case_cust_acct table for both KYC and AML cases.

Navigation: Search cases >> click on Case Id hyperlink >> Case Summary Page >> Customer Tab >> Select a customer.

Account mapped for the selected customer is not getting displayed under "Customer Account" grid whereas in the Account tab, its listing all the accounts.
When we analyzed and found that there is not task in the ECM batch (for both KYC & AML event processing) to load the data into
kdd_case_cust_acct table.
Please let us know which mapping needs to be mapped to the ECM batch / run to fix this issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.