My Oracle Support Banner

Unable To Update Policy Adhoc Characteristic Using Healthcare Inbound Message/Customer Registration (Doc ID 2615735.1)

Last updated on NOVEMBER 28, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On ORMB v2.8.0.0.0, Unable to update Policy adhoc characteristic using Healthcare Inbound message/Customer Registration.

Error encountered whenever an inbound message is submitted to update an existing adhoc characteristic on the Policy.

ERROR
-----------------------
11001,1860
The element /CM-HCInboundMessage/customerStructureMessage/customerStructureData/personData/policyData/characteristics/characteristicsList has no such node named adhocCharacteristicValue of type field.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On the Policy, create an adhoc characteristic.
2. Use the inbound message to update the value of the adhoc characteristic.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.