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Duplicate Key Error, Category: 11001 Number: 403 Due To Multiple TPWs Running With Same MemberId (Doc ID 2619121.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.1.0 version, Admin Setup

ACTUAL BEHAVIOR
---------------
Duplicate key error, Category: 11001 Number: 403

Customer is seeing the following in the M1-CRSHF logs:

17:11:53,682 [BATCHESWorker:8] ERROR (com.splwg.base.api.batch.AbstractExecutionStrategy) Thread execution abort
ed: BatchThreadInstance_Id(batchThreadId: [batchRunId: [batchControlId: [M1-CRSHF], batchNumber: 171, batchRerun
Number: 0], batchThreadNumber: 2], batchInstance: 3243830)
com.splwg.base.support.grid.GridWorkAbortedException: com.splwg.shared.common.ApplicationError: (Server Message)
  Category: 11001
  Number: 403
  Call Sequence:
  Program Name:
  Text: Duplicate key error: 3243830 2
  Description: Every record on a table must have a unique key. There's already a record whose key matches
 the value(s) you specified. If you want to save this information, you must either change the key to be somethi
ng that doesn't already exist OR display the existing record and change it.
  Table: null
  Field: null

Changes

 

Cause

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