Symptoms Appearing In Event Assessment Screens for Labelling - Expect Only Diagnosis (Doc ID 2619180.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

Oracle Argus 8.1.2 and 8.2:

For some cases the Symptoms are appearing under [Event Assessment] screen despite the console settings which are set to show only Diagnosis.

On previous revisions of the case this did not occur.

Steps to replicate

• On the Argus Transaction / AG server, below services are running
  
  • Priority Assessment Service - up and running
  • Report Scheduling Service - up and running
  • Queue Management Services up and running
  • AG Service for Priority is NOT running

• [Argus Console]
• [System Configuration]
• System Management (Common Profile Switches)
• Automation
• 'Report On' = 'All Events'

• [Argus Console]
• [System Configuration]
• System Management (Common Profile Switches)
• Automation
• 'Event Assessment On' = 'Diagnosis'

So,  based on above expect only to see Diagnosis Events in the Event Assessment Screens.

• [Argus Console]
• [System Configuration]
• System Management (Common Profile Switches)
• Automation
• Diagnosis Default on Event = 'Yes'

• [Argus Console]
• [System Configuration]
• Case Priority
• [ ] Run all Case Priority Determination on Middle Tier" <== Latter is unchecked.

Changes

Recent upgrade from earlier code to AS 8.1.2 (or AS 8.2)

Now running new Priority Assessment Service on AG server.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.