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ERROR: "Internal Server Error The server encountered an unknown error, possibly due to misconfiguration. Contact the server administrator." When Attempting to Access P6 EPPM Cloud Environment (Doc ID 2620885.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the P6 Web Cloud login page,
the following error occurs.

ERROR
-----------------------
Internal Server Error

The server encountered an unknown error, possibly due to misconfiguration. Contact the server administrator. [no address given]

More information about this error may be available in the server error log.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to the P6 EPPM page for Cloud environment
2. Error appears in browser

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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