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P6 EPPM Web Freezes After Selecting the Approvals Tab (Doc ID 2621224.1)

Last updated on DECEMBER 18, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.12.3.0 to 17.12.15.0 [Release 17.12]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.3.0 to 17.12.15.0 [Release 17.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After logging onto P6 EPPM Web then selecting the 'Approvals' tab, the web browser goes into an unresonsive state that requires termination via Task Manager.

EXPECTED BEHAVIOR
-----------------------
The Approvals page should not freeze.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.  Login to P6 EPPM Web.
2.  Select the 'Approvals' tab.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, particualr users cannot access the 'Approvals' tab.

Cause

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In this Document
Symptoms
Cause
Solution
References


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