P6 EPPM Web Freezes After Selecting the Approvals Tab
(Doc ID 2621224.1)
Last updated on MARCH 20, 2024
Applies to:
Primavera P6 Enterprise Project Portfolio Management - Version 17.12.3.0 to 17.12.15.0 [Release 17.12]Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.3.0 to 17.12.15.0 [Release 17.12]
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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After logging onto P6 EPPM Web then selecting the 'Approvals' tab, the web browser goes into an unresonsive state that requires termination via Task Manager.
EXPECTED BEHAVIOR
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The Approvals page should not freeze.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to P6 EPPM Web.
2. Select the 'Approvals' tab.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, particualr users cannot access the 'Approvals' tab.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |