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Searching For A Company Name Gives Results For Inactive Accounts (Doc ID 2621309.1)

Last updated on DECEMBER 16, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Goal

On : 2.6.0.1.0 version, ENV - Environment

When searching for a company name, the results come back only providing inactive accounts. This has become a pain point in our area as customer have to search by company name on all subdivision orders customer creates and use an active account as a reference to ensure the mailing address is accurate.
Can the search / results be altered to include active accounts (Or prioritize it to show active accounts first if this is a threshold issue)?
 

Solution

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In this Document
Goal
Solution
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