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Searching For Policy, Client, Etc. Causes Crash (Doc ID 2623911.1)

Last updated on JANUARY 02, 2020

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.1.0.4 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.0.4 version, General

ACTUAL BEHAVIOR
---------------
Anywhere in the Application, if users are editing a screen, then enter a Search criteria in the 'Find' field, a confirmation message popup will be displayed, asking users if they want to Leave the page they are currently editing.

EXPECTED BEHAVIOR
-----------------------
Search results should display and user should be able to navigate away without error.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into OIPA environment
2. Access a Policy/Application
3. Access the Roles screen (note: Can also be reproduced from other Application screens)
4. Select 'New Client'
5. Select any Role
6. Type text in one of the text fields
7. Scroll back up, so that the 'Find' search fields are displayed
8. Type text in the Search field
9. Press 'Enter' or click on the magnifier icon to perform the Search
10. In the Confirmation popup, select 'Leave Page'
11. Notice that this leads to an error page.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Business can continue within a few clicks, annoyance to user.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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