My Oracle Support Banner

Adjustment Getting Approved Even If Second Level Approval Is Not Approved (Doc ID 2624558.1)

Last updated on JANUARY 02, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.5.0.3.0 and later
Information in this document applies to any platform.

Goal

If an approval profile is set as if the amount is greater than 5000, it should go for 2 level approval.

When the Preparer creates an adjustment with an amount greater than 5000, it is generated and sent for Level1 approval.
The Level 1 approver approves the adjustment, and it is moved to Level 2.

The Level 2 approver opens the 'ToDo' and is forwarding to a Level 1 approver.  So the 'ToDo' is now transferred to a Level 1 approver.
Now Level 1 Approver approves it and the adjustment has been completely approved without Level 2 approval.


ACTUAL BEHAVIOR
---------------
Adjustment getting approved even if second level approval is not approved

EXPECTED BEHAVIOR
-----------------------

We are expecting the approval workflow to complete only if the Level 2 approver approves.
When the Level 2 approver forwards the 'ToDo' to a Level 1 approver, it should ideally throw an error, saying Level 2 approver is required to complete the approval flow. Or it should not list the roles or users lower than Level 2 in the List.

Please explain why the product behaves this way.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.