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Adjustment Getting Approved Even If Second Level Approval Is Not Approved (Doc ID 2624558.1)

Last updated on JANUARY 02, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


If an approval profile is set as if the amount is greater than 5000, it should go for 2 level approval.

When the Preparer creates an adjustment with an amount greater than 5000, it is generated and sent for Level1 approval.
The Level 1 approver approves the adjustment, and it is moved to Level 2.

The Level 2 approver opens the 'ToDo' and is forwarding to a Level 1 approver.  So the 'ToDo' is now transferred to a Level 1 approver.
Now Level 1 Approver approves it and the adjustment has been completely approved without Level 2 approval.

Adjustment getting approved even if second level approval is not approved


We are expecting the approval workflow to complete only if the Level 2 approver approves.
When the Level 2 approver forwards the 'ToDo' to a Level 1 approver, it should ideally throw an error, saying Level 2 approver is required to complete the approval flow. Or it should not list the roles or users lower than Level 2 in the List.

Please explain why the product behaves this way.


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