Oracle Utilities Work and Asset Cloud Service (WACS) Integration to Oracle Field Service Cloud (OFSC)
(Doc ID 2624887.1)
Last updated on SEPTEMBER 09, 2024
Applies to:
Oracle Fusion Cloud Field ServiceOracle Utilities Work and Asset Cloud Service
Information in this document applies to any platform.
Purpose
This integration provides a unified solution for Field Work where utilities can use the capabilities of Oracle Utilities Work and Asset Cloud Service and Oracle Field Service Cloud using the Oracle Integration Cloud.
Oracle Utilities Work and Asset Cloud Service to Oracle Field Service Cloud - Version 24B and later
Oracle Utilities Work and Asset Cloud Service - Version 24B
Oracle Integration Cloud - Version 24.06 and later
Oracle Field Service Cloud - Version 24B and later
History:
- September 09, 2024: Updated for 24B
- April 26, 2024: Updated for 24A
- December 22, 2023: Updated for 23C
- September 27, 2023: Updated WACS-OFSC Accelerator Package to reflect change in OFS 23C (VIEW_DIRECTIONS standard action screen was removed. User types in the accelerator were modified to support this change and avoid import issues.)
- August 23, 2023: Updated for 23B
- May 26, 2023: Minor update to Pick Up Work OFS plugin (WACS_OFS_PickUpWork_Plugin.xml)
- April 27, 2023: Updated for 23A
- December 16, 2022: Updated for 22C
- August 16, 2022: Updated for 22B
- April 13, 2022: Updated for 22A
- April 27, 2021: Updated for 21A
- December 9, 2020: Updated for 20C
- September 1, 2020: Updated for 20B
Scope
Oracle Utilities Work and Asset Cloud Service Integration to Oracle Field Service Cloud integration supports the following business processes:
- Admin data synchronization from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service Cloud
- Activity Create/Update/Cancellation from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service Cloud
- Resource Usage details from Oracle Field Service Cloud to Oracle Utilities Work and Asset Cloud Service
- Activity Completion from Oracle Field Service Cloud to Oracle Utilities Work and Asset Cloud Service
- Interim status updates from Oracle Field Service Cloud to Oracle Utilities Work and Asset Cloud Service
- Asset query from Oracle Field Service Cloud to Oracle Utilities Work and Asset Cloud Service
- Work request from Oracle Field Service Cloud to Oracle Utilities Work and Asset Cloud Service
- Work order from Oracle Field Service Cloud to Oracle Utilities Work and Asset Cloud Service
- Pull Update from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service Cloud
- Route Activation from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service Cloud
- Storeroom Sync from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service Cloud
- Schedule Storeroom Sync from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service Cloud
- Storeroom Admin Sync from Oracle Utilities Work and Asset Cloud Service to Oracle Field Service Cloud
Details
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Purpose |
Scope |
Details |
References |