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DOC file was imported as DOCX for R3 File (Doc ID 2625449.1)

Last updated on JANUARY 06, 2020

Applies to:

Oracle Argus Safety - Version 8.2 and later
Microsoft Windows x64 (64-bit)

Symptoms

User imported R3 file with OOB EMA message profile. The incoming XML file was having DOC file embedded in it i.e. -

==XML Imported==

<reference typeCode="REFR">
<document classCode="DOC" moodCode="EVN">
<code code="1" codeSystem="2.16.840.1.113883.3.989.2.1.1.27" codeSystemVersion="2.0" displayName="documentsHeldBySender"/>
<title>Sample file lab test</title>
<text representation="B64" mediaType="application/msword" compression="DF">

However, after import the system converted DOC file to DOCX format. Once the user accepted the incoming file, DOC file was not available under Additional Information tab. However, the user noticed DOCX file was present.

User tried to open DOCX file in the case and got below error message.

"Windows cannot open file because the file format does not match the file extension".


Once the user changed the extension to DOC from DOCX, the user was able to open the attachment.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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