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Address Entity Is Not Getting Created When A Person Initially Doesn’t Have An Address (Doc ID 2625959.1)

Last updated on JANUARY 06, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.7.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.7.0.1.0 version

ACTUAL BEHAVIOR
---------------
Address entity is not getting created when a person initially doesn’t have an address and then updated with an address.

EXPECTED BEHAVIOR
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Address information should be available when queried into Menu -> Person Information -> Address -> Search

STEPS
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The issue can be reproduced at will with the following steps:
1) Go to Menu -> Person Information -> Person -> Add
2) Add a new person without address information under Contact Information Tab
3) Save the record
4) Go to Menu -> Person Information -> Person -> Search and search for the record created earlier
5) Edit Address information under Contact Information Tab
6) Menu -> Person Information -> Address -> Search for Person already created earlier
7) Result: No address entity was created.

Cause

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In this Document
Symptoms
Cause
Solution
References


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