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RPM Batches Fail with "Could Not Perform User Name Lookup" Error (Doc ID 2625981.1)

Last updated on JANUARY 08, 2020

Applies to:

Oracle Retail Price Management - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms



Batches such as NewItemLoc (NIL) and Price Event Injector, fail with LDAP username-lookup error.


Error
-----------------------

ERROR [ServiceAccessor] InvocationTargetException received on a service call...
java.lang.reflect.InvocationTargetException
....
Error executing service call: Could not perform a user name lookup
  exception id: 1574263993594 [method=com.retek.rpm.app.security.service.SecurityAppService.login, params=com.retek.platform.service.ClientContextjava.lang.Stringjava.lang.String];

ERROR [ServiceAccessorProxy] Cannot call service, com.retek.rpm.app.security.service.SecurityAppService, via the CommandExecutionService. Rethrowing exception of type: com.retek.platform.exception.RetekUnknownSystemException

ERROR [RpmBatch] Batch process failed




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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