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Issues While Creating New Entities On Demo C2M2.7 Environment(Urgent For Product Demo) (Doc ID 2627858.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.7.0.1.0 to 2.7.0.3.0 [Release 2.7]
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

C2M -- Customer To Meter Base

SA -- Service Agrement

SP -- Service Point

FA -- Field Activity

Order is not getting completed in C2M 2.7.0.1

After clicking on the complete button of Order below are the the expected and actual results.

Expected Result:
- Order status should change to completed.
- Account should be created
- SA should be created in Pending state
- Premise and Sp should be created
- SA/SP linkage should be created
- Fa in Pending state should be created.

Actual Result:
Order not completed.Also none of the above entity is created. After clicking on the complete button the pop window is also not closed.No Error window pop up.

Changes

 Inactivate algorithm:C1-CR-OUTMSG on SEND_REQUEST state of C1-FASyncRequest

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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