My Oracle Support Banner

Reconnect Reads Are Received Prior To Reconnect And Failing (Doc ID 2627890.1)

Last updated on OCTOBER 04, 2022

Applies to:

Oracle Utilities Meter Data Management - Version to [Release 2.1 to 2.3]
Information in this document applies to any platform.


On : version, Environment

Reconnect Reads are Received Prior to Reconnect and Failing

MDMPRD IMD ID 06934540975013 start time was 03:35:41PM, but MDM doesn't show the meter was reconnected until 03:38:54AM.
Because of the IMD period was within a disconnected period of time, MDM created a to do.

It seems like MDM needs the IMD From date/time to be exactly on the date/time of the reconnect time which is 09-09-2019 03:38:54PM
Because the read came earlier before the reconnect, that future IMDs were in exception because MDM registered usage during a disconnected period.

Also another example wherein Reconnect received 2 seconds earlier reconnect event date time and causes future reads to fail through

not able to figure out this is an MDM, SOM, or head end system issue

The issue can be reproduced at will with the following steps:
1.Create a device ( smart meter ), device configuration, measuring component of auto read registers type. MC is capable of measuring reads on daily basis
2 Install the device at the service point.Install event should be in Connected/Commissioned state.
4.Add the reads on daily basis.
5 Initiate cut service for non-payment activity.
6.Cut for non-payment field task is created as a sub activity instead of remote disconnect.
7 Disconnect evnet get completed at 09-06-2019 01:01:28 PM and same recorded on Device On/Off status history
8 Initiate reconnect service that creates sub activity of remote connect.
9 Reconnect event gets completed at 09-09-2019 03:38:54PM and initiates Contingency Read scalar communication to HES for On Demand Read between 09-08-2019 03:38:54PM to 09-09-2019 03:38:54PM.
10 The reconnect read received of 09-09-2019 03:35:41 PM and gets finalized.
11 The future read read received goes into exception because Inactive Measurement Check VEE Rule showing the reason that
'Non-zero measurement were detected on disconnected device.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.