My Oracle Support Banner

Scheduler Performance Issue With ETAs (Doc ID 2629328.1)

Last updated on JANUARY 19, 2020

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Oracle Real-Time Scheduler - Version 2.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Activities are logging errors when the Field Activity (FA) completion date is greater than the ETA end date/time. The errors are causing scheduler performance issues.

The following is an example scenario:
FA is dispatched to field Crew.
Field Crew is working late.
FA's ETA window never extends because it is dispatched to the MCP.
Crew completes FA and ETA window never extends.

ERROR
-----------------------
Task <number> must have at least one access time window

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.