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Scheduler Performance Issue With ETAs (Doc ID 2629328.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.3.0 [Release 2.3]
Oracle Real-Time Scheduler - Version 2.3.0.0.0 to 2.3.0.3.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Activities are logging errors when the Field Activity (FA) completion date is greater than the ETA end date/time. The errors are causing scheduler performance issues.

The following is an example scenario:
FA is dispatched to field Crew.
Field Crew is working late.
FA's ETA window never extends because it is dispatched to the MCP.
Crew completes FA and ETA window never extends.

ERROR
-----------------------
Task <number> must have at least one access time window

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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