Scheduler Performance Issue With ETAs
(Doc ID 2629328.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.3.0 [Release 2.3]Oracle Real-Time Scheduler - Version 2.3.0.0.0 to 2.3.0.3.0 [Release 2.3]
Information in this document applies to any platform.
Symptoms
Activities are logging errors when the Field Activity (FA) completion date is greater than the ETA end date/time. The errors are causing scheduler performance issues.
The following is an example scenario:
FA is dispatched to field Crew.
Field Crew is working late.
FA's ETA window never extends because it is dispatched to the MCP.
Crew completes FA and ETA window never extends.
ERROR
-----------------------
Task <number> must have at least one access time window
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |