My Oracle Support Banner

When Running the Posting Batch the Credit Note Write-Off Amount Posting To Wrong Account (Doc ID 2630843.1)

Last updated on JANUARY 21, 2020

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

Match the discrepant Credit Note Request & Credit Note by using discrepancy write-off reason code. 
After executing posting batch, the transaction of write-off record amount goes to wrong account.

Steps To Reproduce :

  1. Create Credit Note Request (CNR) by resolving invoice discrepancy or by generating Return To Vendor (RTV).
  2. Create Credit Note (CN) with cost or quantity discrepancy.
  3. Resolve the discrepancy of CN and CNR by selecting reason code Discrepancy Write Off (DWO).
  4. Execute the posting batch, and check its write-off amount posting.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.